Z

zawapay ADMIN

Operations console

Platform1 network down

Overview

  • Command center
  • Revenue

Merchants

  • Merchants
  • KYC review6

Money

  • Transactions
  • Payouts
  • Settlements5
  • Treasury

Risk & network

  • Risk alerts7
  • Networks

Business

  • Pricing & margins
  • Support5

Admin

  • Team & access
  • Audit log
  • System
ET

Edwin Turya

Super admin · 2FA on

PRODUCTIONSupport

Support

Merchant conversations from email, WhatsApp and portal chat.

Open

5

Urgent

2

First response

18 min

median · 7d

CSAT

94%

last 30 days
TicketPriorityMerchantAssigneeUpdated

Payout failed: wallet not registered

T-2400 · Portal chat

UrgentAkagera ToursHalima Hassanjust now

How do I add a second bank account?

T-2399 · WhatsApp

LowNile MartBaraka Swai1h ago

Need higher Developer limit

T-2398 · Portal chat

UrgentMwanza FisheriesBaraka Swai3h ago

Need higher Developer limit

T-2397 · Email

HighNairobi BitesUnassigned11h ago

Settlement didn’t arrive

T-2396 · WhatsApp

NormalNyumba RentalsUnassigned14h ago